Privacy Policy

We use the information we collect to:

• Process, fulfill, and manage your orders and quotes
• Communicate with you about your projects and orders
• Provide customer support and respond to inquiries
• Send transactional emails (order confirmations, status updates, invoices)
• Improve our website, products, and services
• Analyze usage patterns to enhance user experience
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations

We do not sell or rent your personal information to third parties for their marketing purposes.

We share your personal information only in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who assist in operating our business, including payment processing (Stripe), authentication (Clerk), cloud storage (Microsoft Azure), and analytics (Google Analytics). These providers are contractually obligated to protect your data and use it only as directed by us.
• Shipping Carriers: We share your name and shipping address with carriers (such as UPS or USPS) to fulfill your order.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: If Cre8tiv Design is acquired, merged with, or sells substantially all of its assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may share information to protect the rights, property, or safety of Cre8tiv Design, our clients, or third parties.

Our website uses cookies — small text files stored on your device — to improve your experience and analyze site traffic. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g., session management, authentication).
• Analytics Cookies (Google Analytics): We use Google Analytics to collect anonymized data about how visitors use our site. This helps us understand traffic patterns and improve our content. Google Analytics may set cookies such as _ga and _gid.
• Functional Cookies: Remember your preferences such as cookie consent status.

When you first visit our site, you will be presented with a cookie consent banner. You may decline non-essential cookies at any time. You can also control cookies through your browser settings; however, disabling cookies may affect some website functionality.

To opt out of Google Analytics tracking across the web, you can use the Google Analytics Opt-out Browser Add-on.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal and contractual obligations.
• Portability: Request a machine-readable copy of your data.
• Restriction / Objection: Request that we restrict or stop certain processing of your information.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at privacy@cre8tivdesign.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmitted to and from our website
• Secure, authenticated access to your account via Clerk
• Payment data handled exclusively by PCI-DSS-compliant Stripe
• File storage secured via Microsoft Azure Blob Storage
• Access controls limiting employee access to personal data

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and disclaim liability for unauthorized access beyond our reasonable control.

Our website incorporates third-party services that may independently collect information about you. These include:

• Clerk — Authentication and user account management. See Clerk's Privacy Policy.
• Stripe — Payment processing. See Stripe's Privacy Policy.
• Google Analytics — Website analytics. See Google's Privacy Policy.
• Microsoft Azure — Cloud storage and infrastructure. See Microsoft's Privacy Statement.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.